Current Openings

Medical Pre-Approval Officer

Number of Vacancies: 1

Required Skills/Qualifications:

  • Bachelor’s degree in science, Health Sciences, Business Administration, or a related field.
  • Minimum 3 years of experience in pre-approval and claims processing.
  • Strong attention to detail and client service orientation.
  • Proficiency in MS Office.

Required Certifications:

  • CII (Certificate in Insurance) and additional certifications in health insurance or related fields is preferred

Medical Call Centre Executive

Number of Vacancies: 1

Required Skills/Qualifications:

  • Bachelor’s degree in science, Health Sciences, Business Administration, or a related field.
  • Minimum 2 years of experience preferably within insurance or healthcare.
  • Excellent communication and problem-solving skills.
  • Proficiency in MS Office.

Client Relationship Senior Officer (Medical department)

Number of Vacancies: 1

Required Skills/Qualifications:

  • Bachelor’s degree in business administration or a related field.
  • Minimum 5 years of experience in client relationship management within the healthcare industry.
  • Strong interpersonal and negotiation skills.
  • Strong communication skills.
  • Willingness to travel.
  • Strong presentation skills.
  • Ability to support clients immediately.

Required Certifications:

  • CII (Certificate in Insurance) or equivalent. Additional healthcare or related field certifications are advantageous.

Client Relationship Assistant Manager (Medical department)

Number of Vacancies: 1

 Required Skills/Qualifications:

  • Bachelor’s degree in business administration, Healthcare Management, or a related field.
  • Minimum 7 years of progressive experience in customer relationship management within the medical insurance sector.
  • Exceptional customer service and communication skills, with a strong ability to build and maintain client relationships.
  • Advanced interpersonal skills, with a proven track record in negotiation and conflict resolution.
  • Strong analytical and problem-solving abilities to address client needs effectively.
  • Willingness to travel as required to provide on-site support to clients.
  • Perform regular structured meetings with clients in coordination with Underwriting, Claims, and Operations.
  • Ensure quality service delivery to clients and advise the respective team to enhance service standards whenever required.
  • Respond to complex queries raised by insured members and clients, or channelize the queries to the respective departments for prompt solutions.
  • Prepare and deliver presentations to clients and members, covering exclusions, covered conditions, and uncovered conditions, while addressing comments and queries.
  • Actively participate in wellness activities by scheduling wellness presentations according to client and broker requests.

Life Insurance Claims Manager

Number of Vacancies: 1

Required Skills/Qualifications:

  • Bachelor’s degree in insurance, Business Administration, Commerce, or a related field.
  • Minimum 8 years of experience in life insurance claims management.
  • Strong analytical, communication, and leadership skills.
  • Oversee the entire claims process for individual life, group life, individual credit life, and group credit life, ensuring timely and fair resolution of claims.
  • Develop and implement efficient claims processing procedures and workflows to enhance operational effectiveness.
  • Lead, mentor, and develop the claims team, fostering a culture of accountability, professionalism, and continuous improvement.
  • Conduct regular performance evaluations, providing feedback and support for professional growth.
  • Ensure all claims are processed in compliance with regulatory requirements and internal policies.
  • Identify and mitigate risks associated with claims management, implementing strategies to minimize exposures.
  • Ensure high levels of customer satisfaction through effective communication and support during the claims process.
  • Address and resolve escalated customer inquiries and complaints promptly and professionally.
  • Analyze claims data to identify trends, root causes of claims issues, and opportunities for process improvement.
  • Prepare regular reports on claims performance metrics for the Head of Life Insurance and other stakeholders.

Required Certifications:

  • Dip CII or Cert CII or equivalent is preferred.

Legal Counsel

Job Summary:

We are seeking a qualified Legal Counsel to provide comprehensive legal support across various functions within our organization. The ideal candidate will have a strong focus on insurance regulations, with the ability to navigate the complexities of corporate law in Oman.

Key Responsibilities:

General Legal Responsibilities:

  • Provide comprehensive legal advice and support across various departments, ensuring compliance with applicable laws and regulations.
  • Minimum 12 years of experience in a legal role, with a strong understanding of insurance regulations and compliance Oman Corporate Law.
  • Draft, review, and negotiate contracts, agreements, and other legal documents, safeguarding the company’s interests.
  • Conduct legal research and stay updated on industry regulations, emerging legal trends, and best practices.
  • Advise on wide complex and urgent matters received from time to time.
  • Manage the workflow with the legal department team members.
  • Report to top management on any complex issues and legal opinions on the relevant issues.
  • Deal with external advisors whenever it is required.
  • Review the submissions made by any external lawyers or legal advisors and manage the relationship with them on the company’s behalf.
  • Ensure that legal department is updated with timelines and deadlines of submissions.

Motor Claims and Legal Responsibilities:

  • Oversee the management of all motor claims and cases filed before either the company and/or courts, ensuring efficiency, minimal claims leakage, and high levels of customer satisfaction.
  • Advise on any settlements to be concluded by the company.
  • Negotiate out-of-court settlements for motor claims, aiming to achieve optimum financial outcomes.
  • Respond promptly to court summons and directions, ensuring all legal processes are adhered to within designated timeframes.
  • Collaborate with external providers, including loss adjusters and legal representatives, to support the claims process effectively.
  • Monitor and analyze claims trends, providing insights and recommendations for improving the customer proposition and portfolio management.
  • Represent the company or/and its BOD before any judicial authority.

People Management:

  • Recruit, mentor, and develop a team of legal and claims support staff, fostering a culture of accountability and continuous improvement.
  • Set performance targets aligned with broader business goals and monitor progress to ensure achievement.
  • Ensure that team members receive appropriate training and development opportunities to enhance their professional capabilities

Internal Audit Manager

Number of Vacancies: 1

Key Responsibilities:

  • Plan and execute internal audit assignments to evaluate the effectiveness of internal controls, risk management, and governance processes.
  • Develop and implement audit strategies, methodologies, and procedures tailored to the insurance sector.
  • Conduct audits of financial and operational processes to ensure compliance with corporate policies and regulatory standards.
  • Prepare detailed audit reports, outlining findings, recommendations, and action plans for management.
  • Collaborate with various departments to address audit findings and ensure timely implementation of corrective actions.
  • Stay updated on industry trends, regulatory changes, and best practices in internal auditing within the insurance sector.
  • Lead and mentor the internal audit team, fostering a culture of continuous improvement.

Required Skills/Qualifications:

  • Bachelor’s degree in accounting, Finance, Business Administration, or a related field; a master’s degree or professional certification (e.g., CIA, ACCA, CPA, CISA, ACII) is preferred.
  • Minimum 10 years of experience in internal auditing, preferably within the insurance industry.
  • Strong knowledge of audit methodologies, risk management practices, and regulatory requirements specific to insurance.
  • Excellent analytical, problem-solving, and communication skills.
  • Proven ability to lead a team and manage multiple projects simultaneously.
  • Proficient in using audit software and Microsoft Office Suite.

Medical Underwriting Executive

Key Responsibilities:

  • Perform thorough medical assessments for insurance applications, evaluating risks based on medical history and relevant documentation.
  • Collaborate with insurance agents, healthcare providers, and clients to gather necessary information for underwriting decisions.
  • Analyze medical data and reports to make informed underwriting decisions and recommend appropriate coverage options.
  • Ensure compliance with regulatory requirements and internal policies throughout the underwriting process.
  • Provide guidance and support to team members on medical underwriting practices and procedures.
  • Maintain accurate records and documentation related to underwriting decisions and processes.

Required Skills/Qualifications:

  • Bachelor’s degree in business administration, Medicine, or a related field.
  • Minimum 2years of experience
  • Strong analytical and risk assessment skills.
  • Excellent communication skills, both verbal and written.
  • Proficiency in MS Office

Senior Officer (Life Insurance Claims)

Number of Vacancies: 1

Key Responsibilities:

  • Bachelor’s degree in insurance, Business Administration or Business Science.
  • 5 years of experience in life insurance claims management.
  • Ensuring quality processing of Group and Credit Life Claims and related cases and disputes.
  • Maintain the agreed TAT for both Credit life cand Group life claim processing and book appropriate entries in the system, provide reports.
  • Intimate and register the claim with RI and respective stakeholders, liaise with RI and get the appropriate approvals.
  • Maintain claims register with right reserves.
  • Maintain TAT for data submission / claims submission to RI and internal MIS.
  • Ensure all claims are processed in compliance with regulatory requirements and internal policies.
  • resolve customer inquiries and complaints promptly and professionally.
  • Prepare regular reports on claims performance to the management.

Required Skills/Qualifications:

  • Dip CII or Cert CII or equivalent is preferred.